T-Mobile in Dedham, MA Closed now

Reviews about T-Mobile

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  August 23, 2020, by Jane Cai
  I walked in with my family on a Wednesday to ask about any promotions T Mobile had if we switched over from a different carrier. A sales associate mentioned that there would be certain promotions available on Friday, wrote those promotions down on paper for us, and told us to come back. When we returned on Friday morning, Yesmenia, an incredibly unfriendly sales associate told us the promotions written down no longer applied to our phones. When we expressed dissatisfaction regarding the misinformation, she told us to come back at 2pm when her manager Scarlet returned. Finally, we returned to the store for the third time when Scarlet was working. Not only was she incredibly rude, curt, and dismissive, she basically told us that we could accept what she was offering or go home. Scarlet and Yesmenia both raised their voices at us in the store in front of everyone. The whole experience was condescending and unprofessional. I'm really disappointed with the lack of customer prioritization. I won't ever be returning to this branch location, even if it means driving further.